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FAQ, how-to guides, user manuals and direct contact for warranty, technical support and SAV.
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Most questions are answered in our documentation — available 24/7, no waiting required.
Read our FAQ
Quick answers to the most common questions about setup, sending photos, Wi-Fi, cloud storage, warranty and more — all in one place.
Read the FAQ →Read our How-To Guides
Step-by-step guides covering setup, photo sending, remote management, sleep schedules, multi-frame management and more.
Browse guides →Download User Manual
Download the full PDF user manual for your model — detailed instructions for every feature, setting and connection method.
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Our support team responds within 24 hours, 5 days a week. For warranty claims, technical issues or general enquiries — we're here to help.
Email support
[email protected] · Response within 24 h
Warranty claims
2-year manufacturer warranty · Handled by our team directly
Returns & refunds
30-day return policy · Full refund guaranteed · Details
Send a support request
Where we ship, and how to return a frame.
Where we ship
Shipping is always free.
United States: the 48 contiguous states. We do not ship to Alaska or Hawaii.
Europe: the countries offered at checkout on our EU store.
30-day returns
Return your frame within 30 days of purchase for a full refund. Send it back in good condition, in its original packaging and with all its accessories. Return shipping is at your expense: its cost depends on the carrier you choose and where you ship from. We refund the original payment method within 5 business days of receiving the frame. Ask for a return with the contact form above (request type "Return / Refund") with your order number or invoice.
Full details →Repairs under warranty
For a repair under the 2-year warranty, we pay for the return shipping from the areas we deliver to: the 48 contiguous US states and the countries of our EU store.
Warranty terms →