When you send pictures to your frame to its email address make sure you put them as ATTACHMENT of the email, NOT in the body of the email.
Some email software or providers (such as for example GMAIL) allow to paste or drag and drop the picture inside the email, this is not good.
The picture is now inside a html page inside the email and NOT as an attachment.
Your pix-star won’t be able to find it.
Just write a normal email and then “add attachment” and choose the picture(s) you want to send to your frame, click ” SEND ” and that’s it!